Cancellation policy

Items may be returned for any reason within 7 days of receipt. You may choose to pay a 20% restocking fee and receive an 80% refund or a 100% in-store credit. Returns must be notified within 7 days and must be in the original packaging, new and unused, with all accessories. Failure to do so may affect refund eligibility.

Return Process and Conditions

  1. Return Notification:
    Notify the seller of your return by email within 7 days of receipt and receive a return number.
  2.  Preorder Policy
    For preorder items, the estimated delivery time is 7–10 weeks. Please note that preorder items are made-to-order or reserved in advance, and therefore require additional time for production and logistics.
    If you wish to cancel a preorder after placing it, a 15% cancellation fee will apply. This is because preorder items—especially large furniture pieces—often involve labor-intensive handling and costly logistics processes. We appreciate your understanding regarding this policy.

2. Item Condition:
Returned items must be in new, unused condition.

3. Original Packaging Requirements:
Items must be repackaged in their original packaging or materials of equivalent quality, ensuring they are complete and suitable for resale.

4. Packaging and Labels:
All labels must be intact and not removed, and the item must include all instructions or assembly tools.

5. Packaging Damage:
If the original packaging has been discarded, damaged, or cannot be restored, you are responsible for replacing it with the same or similar materials. Refunds will not be issued for damage in transit due to improper packaging.
Refund Options and Restocking Fees
Refund Options:
You can choose one of the following options within 7 days of receiving your item:
In-store Credit: Receive a 100% in-store credit, valid for 12 months.
Refund: Receive an 80% refund of the purchase price, subject to a 20% restocking fee.
Restocking Fee Explanation:
The 20% restocking fee reflects the low markup on this item and the complexity of processing returns for large items.
Inspection and Refunds
Product Inspection: All returned items will be inspected to confirm compliance with the above requirements. This process may take up to 3 days.
Refund Timeframe: Once the item has been inspected and approved, you will receive an 80% refund within 5 business days.
Important Notice:
Delivery Fees Are Non-Refundable: The original delivery fee is non-refundable.
Choose carefully: Given the difficulty in processing returns for large items, please choose your refund method carefully and read and understand all terms and conditions carefully.